We hope that you are 100% satisfied with your purchase. However, if you wish to return an item for a refund, please email us on:
Please include your order number and the reason for your return. If an item is faulty, please include further details. You will receive a notification when your item has been received and refunded. We aim to process all refunds within 14 working days.
We request that you return any unwanted item as soon as possible but within 14 days of placing your order. Please package the item in the returns bag and return it via your local Post Office. Please note the cost of the return is the responsibility of the customer.
All goods should be returned to the following address:
SACS of Ashbourne Ltd
15 DIG STREET
All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment. It is the customer's responsibility to ensure that all items are packaged securely and proof of postage is obtained. All goods will be inspected upon return and in the unlikely event that an order is sent back in an unsuitable condition, we may have to return it to you.
Unfortunately for hygiene reasons we cannot accept the return of pierced jewellery or opened beauty products. Fragrance, candles and skincare are non-refundable and cannot be returned.
We accept online returns in store within the 14-day return period.
Returns can be handled in store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given instore, instead, refunds will be credited to the method of online payment.
Exchanges can be handled in store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full instore.